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Welcome to EuChemicals!

Customer Service

 

    • International Shipping

      Standard Airmail - (2.50) - This method is also selected at the customer's risk and is not trackable and none recorded so will not need to be signed for on arrival. This method is also not insured so will not qualify for a free reship should it not arrive. Estimated delivery time is 7 - 14 days. 

      International Recorded Delivery - (€9.00) - This service is fully trackable and will need to be signed for on arrival and generally takes between 3-7 days to arrive depending on your location.


      Please note that EuChemicals.com do not offer any delivery guarantees and any late deliveries are to be taken up with the carrier service themselves which you may be entitled to a reimbursement for the delay. Any orders that have had a delivery attempted but no one is home to sign for they will be taken to your nearest sorting office and you will be left a delivery attempted note which you should take with you to collect the delivery at your soonest convenience. Should you not collect your order within the given period it will NOT be returned to us and therefore will be destroyed so you will not be eligible for a refund or a reship. 

    • Privacy & Security

      Our customer's privacy and account security is of the highest priority at euchemicals.com. We are committed to ensuring that all our customer's details and personal information is kept highly confidential at all times, at no time is any information shared with any persons outside of our company or any other authority body. We perform routine checks on a daily basis to ensure our safeguarding systems and software are running at their full potential to maintain the highest security at any given time, So all customers can have complete peace of mind purchasing from our online store.

    • Returns, Refunds & Replacements

      Due to the nature of our business, we do not offer any return policy and all sales are final, no exceptions. This may sound harsh but due to the product nature if any product was tampered with then this could cause serious harm to researchers if we are to resell it also we could not guarantee the purity, however, any customers wishing to cancel an order have from the time of purchase to the time of shipment to cancel for a full refund, once the order has been shipped there is nothing we can do. At EuChemicals we do offer one replacement reship for any order which has not arrived with any 21 day period providing your country is not on our shipping RED list. Please note the following points :

      • The customer has from the time of purchase to the time of shipment to cancel any order.
      • All sales are final once the order has been shipped from our warehouse.
      • We do not accept returns or supply a return address.
      • RED Listed countries which do not qualify for a reship - SwedenFinlandNorwayAustrailiaCanadaNew Zealand
    • Ordering

      When ordering at euchemicals.com, its a very simple process all the customer needs to do is select a product and their desired quantity then select checkout on the top menu and there they can securely use any major credit or debit card or the preferred method of bank transfer to pay for any order. We do not request any Identification or documentation to purchase our products. However all customers must be at least 18 years of age and by selecting checkout you are agreeing to our companies terms and conditions, so we insist you take a little time to click here and read them.

    • Payment, Pricing & Promotions

      Here at EuChemicals we ensure that our customers get the best products at the best possible prices, we are very competitive with our pricing and although we may not be the cheapest we do promise quality and purity on all products. We also offer a price match guarantee providing the website in question is a reputable and trustworthy source for research chemicals. however, we do not match one-off discounts codes offered by fly by night vendors which are put in place to lure customers in. We do regularly have our own discount codes and sometimes send lifetime discount codes to our loyal customers so If you think you are a loyal customer contact us and tell us why you deserve a lifetime discount.

    • Updating Account Information

      We urge all customers to keep their account unto date and correct as we cannot offer any refunds or reships for orders that have been sent to an incorrect address by no fault of our company.